At Ontario Hyundai— a Certified Platinum Dealership— we are all about crafting a simple, stress-free dealership experience for our customers. Located in Whitby and now under new management (as of May 1, 2025), our dedication to guest satisfaction reflects our team's commitment to exceeding expectations.

We are now looking for passionate individuals to join our growing team as we continue to strive for excellence. At Ontario Hyundai, you will work in a supportive, customer-focused environment where your contributions truly matter.

If you're driven to provide outstanding service and be part of a team that values trust and transparency, Ontario Hyundai is the place for you.

Position Overview:

At Ontario Hyundai, the Service Advisor plays a vital role in delivering exceptional service department experiences to our growing customer base. The Service Advisor will handle incoming and outgoing communications in the service department and ensure proper documentation in customer files.

What You'll Do:

• Greet customers in a friendly, professional manner and answer questions about services, costs, and repair timelines.
• Listen to customer descriptions of symptoms, conduct inspections, walk arounds, provide detailed estimates for necessary repairs and maintenance.
• Relay customer concerns and repair descriptions to technicians and coordinate the workflow to ensure timely completion of services.
• Prepare, maintain, and accurately document all details regarding repair orders and the customers visit.
• Maintain rapport with customers by arranging transportation when needed and providing proactive communication before, during, and after service to ensure satisfaction and address any concerns or questions.
• Advise customers on recommended maintenance, upselling beneficial services or products, and clearly explaining technical issues and service options to support informed decisions.
• Verify warranty and service contract coverage to ensure accuracy in service estimates and billing.
• Process repair order payments.
• Support the dealership by performing other tasks as assigned.

Apply Now View Full Job Posting