What You Will Do:

• Initiate contact with new or existing customers via phone, email, and social media to understand their needs and offer solutions.
• Prospect cold leads by identifying potential client needs and promoting service visits.
• Maintain accurate records of all customer interactions, leads, appointments, and outcomes in the customer relationship management (CRM) system.
• Follow up on marketing campaigns, rescheduling missed appointments, and providing ongoing communication to maintain relationships.
• Conduct proactive follow-up communications with customers post-service to ensure satisfaction, address any concerns, and encourage future service visits.
• Maintain a thorough and up-to-date understanding of the company’s products, services, and policies by actively participating in team meetings and training sessions.
• Support the dealership by performing other tasks as assigned.

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