Parts Manager
Position Overview:
Ontario Hyundai is seeking a highly skilled Parts Manager to oversee the day-to-day operations of the Parts Department. This role is vital for leading the parts team, ensuring accurate inventory control, and driving operational efficiency in a fast-paced dealership environment.
What You'll Do:
1. Inventory Management
- Maintain optimal inventory levels through accurate forecasting and inventory control systems
- Manage parts flow to support service department efficiency and shop productivity
- Order parts that meet dealership and manufacturer cost, quality, and compliance standards
- Manage parts back-orders, returns, and return-to-vendor processes
2. Revenue & Growth
- Ensure profitability of the parts operation across retail, internal, and wholesale sales channels
- Identify opportunities for revenue growth through improved processes and strategic objectives
- Develop, implement, and maintain standard operating procedures
3. Leadership and Collaboration
- Lead, coach, and develop the parts team with a focus on performance, efficiency, and customer service
- Establish department objectives and key performance indicators
- Work closely with the Service and Sales departments to maximize productivity, cross-selling, and customer satisfaction
- Support dealership customer satisfaction goals and resolve escalated parts-related concerns
4. Customer Focus & Additional Duties
- Ensure compliance with Hyundai policies, warranty procedures, and audit requirements
- Maintain accurate records and reporting using dealer management system
- Perform additional duties as required to support to dealership’s success