Position Overview:

At Ontario Hyundai, the Parts Advisor is responsible for providing support in the parts department to wholesale and retail customers, as well as internal departments. The Parts Advisor will play a pivotal role in ensuring customer satisfaction, building relationships with suppliers, managing incoming and outgoing inventory, and maintaining accurate documentation.

What You’ll Do:

• Sell parts to customers over the retail counter, over the phone, and via email.
• Provide price quotes and other related parts information as needed, carrying out sales promotions as they arise.
• Facilitate parts management by ordering from manufacturers and aftermarket vendors, retrieving and stocking items, processing returns, and maintaining accurate inventory to ensure technicians have timely access to required parts.
• Track and manage records by documenting and reviewing files to monitor back-orders and return-to-vendor items.
• Foster strong retail and wholesale relationships, while maintaining positive partnerships with suppliers.
• Ensure customer satisfaction by addressing concerns promptly and following established customer service guidelines.
• Maintain a clean, organized workspace.
• Support the dealership’s overall success by completing additional duties as required.

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