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Parts Department
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Service Department
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Licensed Automotive Technician
Position Overview:
At Ontario Hyundai, the Licensed Automotive Technician is an essential member of the service team, responsible for diagnosing, repairing, and maintaining vehicles to meet dealership and manufacturer standards. This role ensures that customer vehicles are serviced accurately, efficiently, and safely with exceptional attention to detail and comprehensive technical and mechanical expertise.
What You’ll Do:
- Conduct thorough inspections in accordance with dealership standards and manufacturer guidelines.
- Accurately diagnose mechanical, electrical, and technology-based issues and complete repairs as outlined in repair orders.
- Perform routine maintenance services, including oil changes, tire rotations, transmission services, battery replacements, and headlight/taillight installations.
- Work closely with Service Advisors and the parts department to provide clear and timely updates on repair status, provide updates on additional repairs needed or delays encountered, and verify parts availability.
- Complete warranty repairs according to manufacturer guidelines, ensuring accurate documentation to support warranty claims.
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Detailer
Position Overview:
As an Automotive Detailer at Ontario Hyundai, you will ensure every vehicle is meticulously cleaned, polished, and prepared for delivery or showroom display. Beyond maintaining top-tier presentation standards, you will also play a key role in supporting vendor relationships. This position requires a keen eye for detail, expertise in advanced detailing techniques, and a commitment to delivering excellence in vehicle appearance.
What You’ll Do:
- Maintain a clean, safe, and organized work environment.
- Thoroughly clean and detail vehicles to meet Ontario Hyundai’s quality standards.
- Comfortably and safely clean engine compartments.
- Perform wet sanding and paint polishing when required.
- Safely handle specialized cleaning acids for rims and wheels.
- Apply protective coatings, including paint and fabric protection products.
- Complete minor paint touch-ups such as stone chip repairs.
- Operate interior shampooing and vacuuming equipment.
- Conduct precision cleaning in tight areas such as vents and crevices.
- Restore and condition leather and vinyl surfaces.
- Perform additional detailing services, including deodorizing, wiping, and polishing.
- Collaborate with vendors to manage and source cleaning products.
Lube Tech
Position Overview:
As a Lube Technician at Ontario Hyundai, you will play a critical role in maintaining the performance and longevity of customer vehicles by performing essential routine maintenance services. You will ensure a safe and clean work environment, utilize various tools and machinery, effectively communicate with service advisors, and provide exceptional customer service.
What You Will Do:
- Efficiently and accurately complete work listed on repair orders, adhering to dealership and manufacturer standards.
- Properly and safely utilize a variety of tools and equipment required for vehicle maintenance.
- Drain oil from crankcase and refill with the required amount of oil, replace oil and air filters, inspect vehicle fluid, conduct tire rotations and inspections in the lube lane.
- Regularly inspect tools and equipment, promptly reporting any safety concerns to management.
- Support the team’s daily operations by taking on additional duties as requested by management.
Parts Manager
Position Overview:
Ontario Hyundai is seeking a highly skilled Parts Manager to oversee the day-to-day operations of the Parts Department. This role is vital for leading the parts team, ensuring accurate inventory control, and driving operational efficiency in a fast-paced dealership environment.
What You'll Do:
1. Inventory Management
- Maintain optimal inventory levels through accurate forecasting and inventory control systems
- Manage parts flow to support service department efficiency and shop productivity
- Order parts that meet dealership and manufacturer cost, quality, and compliance standards
- Manage parts back-orders, returns, and return-to-vendor processes
2. Revenue & Growth
- Ensure profitability of the parts operation across retail, internal, and wholesale sales channels
- Identify opportunities for revenue growth through improved processes and strategic objectives
- Develop, implement, and maintain standard operating procedures
3. Leadership and Collaboration
- Lead, coach, and develop the parts team with a focus on performance, efficiency, and customer service
- Establish department objectives and key performance indicators
- Work closely with the Service and Sales departments to maximize productivity, cross-selling, and customer satisfaction
- Support dealership customer satisfaction goals and resolve escalated parts-related concerns
4. Customer Focus & Additional Duties
- Ensure compliance with Hyundai policies, warranty procedures, and audit requirements
- Maintain accurate records and reporting using dealer management system
- Perform additional duties as required to support to dealership’s success
Sales and Leasing Representative
Position Overview: The Sales and Leasing Representative at Ontario Hyundai, plays a vital role in creating a positive dealership experience by actively engaging with customers and providing support throughout the sales and leasing process. The successful candidate will achieve or surpass individual sales goals while adhering to licensing requirements and dealership policies. Strong interpersonal communication skills and a firm understanding of dealership vehicles’ capabilities are instrumental for succeeding in this role. What You'll Do:
- Interact with customers in an enthusiastic, professional manner to help them find a vehicle that suits their needs.
- Build and maintain positive relationships with customers to encourage repeat business and referrals.
- Execute vehicle sales and leasing transactions in accordance with OMVIC regulations and dealership procedures, consistently aiming to achieve or exceed sales targets through effective sales and negotiation strategies.
- Develop a firm understanding of the dealership’s current vehicle inventory, helping customers to make informed decisions.
- Deliver high-quality demonstrations of vehicle features and capabilities tailored to customer interests.
- Address customer inquiries regarding vehicles, financing, and leasing options, and conduct follow-up interactions to ensure customers are satisfied with their purchase.
- Perform other sales-related duties and projects as directed by management.
Service Advisor
Position Overview:
At Ontario Hyundai, the Service Advisor plays a vital role in delivering exceptional service department experiences to our growing customer base. The Service Advisor will handle incoming and outgoing communications in the service department and ensure proper documentation in customer files.
What You'll Do:
- Greet customers in a friendly, professional manner and answer questions about services, costs, and repair timelines.
- Listen to customer descriptions of symptoms and provide detailed estimates for necessary repairs and maintenance.
- Relay customer concerns and repair descriptions to technicians and coordinate the workflow to ensure timely completion of services.
- Prepare, maintain, and accurately document all details regarding repair orders and the customers visit.
- Maintain rapport with customers by arranging transportation when needed and providing proactive communication before, during, and after service to ensure satisfaction and address any concerns or questions.
- Advise customers on recommended maintenance, upselling beneficial services or products, and clearly explaining technical issues and service options to support informed decisions.
- Support the dealership by performing other tasks as assigned.
Used Car Manager
Position Overview:
We’re looking for a collaborative, motivated leader with strong closing ability and a deep understanding of pre-owned vehicle operations to join our team! The Used Car Manager at Ontario Hyundai brings strong vehicle product knowledge, a results-driven mindset, and a passion for achieving performance targets while delivering memorable customer experiences.
What You'll Do:
1. Team Leadership & Development
- Inspire, coach, and develop a high-energy sales team in a supportive, goal-driven environment.
- Set clear performance expectations and hold team members accountable to achieve targets.
- Provide ongoing training focused on pre-owned product knowledge, sales techniques, and customer interaction.
2. Sales Strategy & Execution
- Develop and implement effective sales plans to exceed monthly and annual targets for pre-owned vehicles.
- Oversee the pre-owned vehicle department with a focus on inventory control, pricing strategies, and timely reconditioning.
3. Performance Analytics
- Monitor and analyze KPIs such as lead conversion, gross profit, customer satisfaction, and sales volumes.
- Use performance data to identify trends, gaps, and opportunities for growth.
- Regularly report on sales results and team performance to senior leadership.
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